Frozen Pond stocks more autographed hockey memorabilia products than any other company. While most orders are sent within 48 hours, please allow 4-6 weeks for delivery.
In an effort to provide our customers the most reasonable shipping rates available, we currently do not provide real-time calculation of shipping charges for online orders.
By processing all shipping costs offline, our service staff is able to provide our customers with much more reasonable shipping rates than they would receive if we employed an automated shipping rate system.
Because we ship a large variety of odd-size products (i.e. Sticks, photos) and process a large number of orders containing multiple items, our experience has shown us that automated online shipping systems often tend to overestimate shipping charges on our orders. By determining shipping rates offline, we save you money.
If you would like us to determine your shipping charges for an order, feel free to call us at 905-760-8404. We are more than happy to check for you (please have your postal code or zip code handy).
Frozen Pond is proud to use the services of UPS for the majority of our shipments.
These are the UPS service levels available to our customers:
UPS Standard (Ground)
UPS 3 Day Select
Please note: UPS will not deliver PO Boxes.
Frozen Pond recommends Canada Post Registered Mail for any shipments delivered outside of North America.
Customs and duty charges (if any) are the responsibility of the buyer.